Refund & Cancellation Policy

1. Cancellation & Modification Policy

The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/room type and subject to availability.

Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for the original reservation.

2. Refund Processing & Bank Timelines

On cancellation of a refundable booking, the refund processing will take time between two (2) to four (4) weeks to show the refund back on your credit card statement. Reasons for the specified processing time are based on the billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel's cancellation policy, time of cancellation, and processing fees.

In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. After we release the hold, it will still take two (2) to four (4) weeks for the bank to process the refund and reflect the amount on your credit card statement.

3. Non-Arrival to the Hotel (No-Show)

If you fail to arrive at the hotel on the arrival date, the entire reservation will be cancelled automatically by the hotel and you will be charged for the entire reservation.

If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us to hold the room for you for the rest of the nights. Otherwise, as mentioned above, the entire reservation will be auto-cancelled and no refund will be admissible.

4. Check-In & Check-Out Timings

* Early check-in and late check-out is available by prior arrangement only (subject to room availability, prior intimation, and written confirmation).

5. Children & Infants Policy

• Children up to 5 years: Stay free of charge with parents without an extra bed.
• Children between 5 to 12 years of age: Will be charged extra as per child policy.
• Children above 12 years of age: Treated as young adults and prevalent reservation charges will be applicable and levied.

6. Confirmation Voucher Requirement

Once your reservation is confirmed, a confirmation number and voucher are generated for you to print or present digitally for your convenience.

Important Note: It is necessary to present the confirmation voucher to the hotel upon arrival. Failure to produce the confirmation voucher may result in the hotel not honoring your reservation unless the hotel is able to trace and match the booking in our system.

7. Payment Security & Data Protection

Whenever you provide personal details or credit card information on our booking portal, your data is fully encrypted and secured. Your credit card number, name, address, and telephone number are protected by the latest industry-standard security technology.